Home care agencies provider resources

  • ​​​​​​​​​​​​​​To notify CDPHE of discharged clients/consumers that still require care and services after discharge, use this email address: cdphe_hfemsd_hcssups@state.co.us

Please provide the following information:

  • Name of agency?
  • Name of client/consumer?
  • Date of birth?
  • Start of care?
  • Medical diagnosis/es?
  • Care and services required?
  • Date of discharge?
  • When was the client/consumer notified?
  • What is the reason for discharge?
  • What did the agency try to prevent the discharge?
  • Does the client/consumer require care and services upon discharge?
  • Who was notified? Case manager? Physician? Other care providers?


Regulation governing the notification of CDPHE for discharges of clients/consumers/patients.

CCR 1011-1 Chapter 26

5.5 Discharge Planning

(C) The HCA shall assist each consumer or authorized representative to find an appropriate placement with another agency if the consumer continues to require care and/or services upon discharge. The HCA shall document due diligence in ensuring continuity of care upon discharge, as necessary, to protect the consumer’s safety and welfare.

(D) Once admitted, an HCA shall not discontinue or refuse services to a consumer unless documented efforts have been made to resolve the situation that triggered such discontinuation or refusal to provide services.

(1) The consumer or authorized representative shall be notified, verbally and in writing, of the agency’s intent to discharge and the reasons for the discharge.

(E) An HCA shall notify the Department before it initiates discharge of any consumer who requires and desires continuing paid care or services where there are no known transfer arrangements to protect the consumer’s health, safety, or welfare.

(1) Emergency discharges necessary to protect the safety and welfare of staff shall be reported to the Department within forty-eight (48) hours of the occurrence.


Medicare/Medicaid certification

Other resources
Quality Management Program:
​Home Care Informal Dispute Resolution
OASIS training and resources
Information for home health agencies, other resources, contact information