Pediatric Emotional Distress Reference System (PEDRS)
Calming and distraction
Strategies and activities are arranged by developmental level and are intended as general guidelines based upon the child’s age. Children frequently regress to behaviors found in earlier developmental levels when distressed. If a child is exhibiting regressed behaviors, consider starting with calming and distraction activities found in the stage where they appear to be functioning. You might need to try several strategies/activities before finding one that the child will respond to.
Common distress reactions
This resource is not intended to be an exhaustive list of distress reactions among children. Reactions can vary significantly within developmental level. When distressed, children often regress to behaviors found in earlier developmental stages. The reference cards include the most common reactions you are likely to experience in working with pediatric patients. Symptoms of emotional distress can also be indicative of medical distress. Rule out physical causes first. Many calming and distraction strategies identified in this resource can be used while addressing medical issues.
Note: Developmental levels are based upon age. If you don’t know the child’s age, weight ranges and Broselow/Handtevy color references are approximate estimates of developmental level. Use the child’s actual age when known. Developmental level can vary higher or lower than child’s chronological age.
3-4 kg
6-7 kg
8-9 kg
- Crying / screaming - can become so intense that the infant turns red and can briefly stop breathing.
- Biting - becomes more pronounced as infant begins teething.
- Sucking
- Turning away / avoiding eye contact when handled.
- Increased startle response.
- Arching back / leg or arm extension.
- Clinging - not letting go or clinching fist.
- Difficulty separating from caregiver.
- Freezing - conscious but non-reactive to stimuli / starting 'off into space'
- Hiccupping
- If parent / caregiver is available and able to respond to your directions, have him/her hold or cuddle the infant during the initial assessment or during medical procedures
- Talk to the infant in a soft, soothing voice
- Gently caress the infant's arms or legs
- Wrap the infant in a blanket
- Provide a pacifier (if you provide one, ask parent permission before giving it to their child)
- Bottle (provided by parent)
- Hold up a stuffed animal / colorful object in the infant's visual field and slowly move it from side to side
- Provide a bottle or pacifier
- Have parent / caregiver talk quietly, using their normal language
- Allow parent / caregiver into the child's visual field
- Talk to infant in a quiet, soothing voice
- Play Peek-a-Boo
- Use mobile device to show on-line videos such as Cocomelon
10-12 kg
13-14 kg
- Crying/screaming
- Difficulty separating from caregiver — Holding on tightly, reaching out or trying to grab back on when pulled apart
- Biting
- Hitting
- Pushing away
- Throwing objects
- Easily startled
- Withdrawal — Not answering questions, not looking at you, showing no interest in toy of comfort item presented
- Freezing — Blank stare, non-responsive
- Running away-elopement
- Not wanting to lay flat and prefer to sit up
- Struggle to follow directions
- Allow caregiver to stay with child when possible.
- Provide a stuffed animal or have parent get the child’s favorite object.
- Talk in a quiet, soothing voice.
- Sing softly.
- Have child sing their favorite song.
- Cover child in a blanket.
- Interactive books/musical light-up toys
- Singing
- Stuffed animals
- Ask caregiver to play a favorite game.
- Give the child a penlight and show them how it works (pretend the penlight is a candle and have the child blow it out).
- Use a puppet to talk to the child or give instructions.
- Talk in a funny voice.
- Ask what sound a ______ (cat, dog, cow, etc.) makes.
Make sure you choose items that aren’t choking hazards.
15-18 kg
19-23 kg
- Crying/screaming
- Heightened emotions and response
- Aggression — Hitting, biting, throwing things
- Grabbing on/holding on to stationary objects to avoid being moved
- Physical symptoms not directly related to current medical issues (complaining of stomach ache/headache)
- Wetting pants
- Difficulty separating from caregiver
- Freezing — Conscious but non-reactive to stimuli, staring “off into space”
- Have the child take deep, slow breaths with you.
- Use a pinwheel or blow bubbles to facilitate deep breathing.
- Ask the child about their favorite toy, stuffed animal, pet, etc. (get specifics such as color, name)
- Let the caregiver hold the child’s hand or stroke their arm or leg.
- Give the child a stuffed animal.
- Ask the child to tell you how to play their favorite game.
- Have the child identify five things they see/hear (make sure the child is in a safe place without distressing stimuli).
- Have the child draw or complete a puzzle.
- Provide simple instructions and realistic choices
- Provide a glitter wand or meteor storm.
- Interactive book/musical light-up toys
- Have the child sing to you.
- Show the child how to use a kaleidoscope.
- Give the child a job — something simple they can do.
- Give a stuffed animal, have the child name it, tell a story about where it came from, wrap it in a blanket, etc.
Make sure you choose items that aren’t choking hazards.
24-29 kg
30-36 kg
- Difficulty paying attention/easily distracted
- Easily startled
- Asking about the event/what you are doing/what things are (asking a question repeatedly)
- Physical complaints not directly related to medical condition (complaining of stomach ache/headache)
- Difficulty with authority/following directions/being redirected
- Easily angered
- Sad/crying
- Screaming uncontrollably
- Withdrawal/refusal to answer questions
- Difficulty separating from caregiver
- Freezing/unresponsive
- Deep breathing (in through nose, out through mouth)
- Ask the child if they would like a stuffed animal.
- Squeeze a stress ball.
- Plastic slinky
- Play I-Spy.
- Ask the child what they do to calm down when upset.
- Give the child a Koosh ball, tangle, or fidget spinner.
- Let the child listen to music on their phone (provide headphones if needed).
- Provide simple instructions and realistic choices
- Have the child identify five things they see/hear and explain that this helps calm their body down (Make sure the child is in a safe place without distressing stimuli)
- Provide simple instructions and realistic choices
- Let the child know that is is normal to feel scared, stressed worried.
- Glitter wand/items floating (Use I-spy or ask what they see floating)
- Meteor Storm
- I-Spy
- Listen to music on their phone/play video game
- Kaleidoscope
- Give the child a job — something simple they can do
- View Master
- Seek and Find/20 Questions/Where’s Waldo
37 kg and above
- Difficulty paying attention/easily distracted
- Easily startled
- Asking about the event/what you are doing/what things are (asking a question repeatedly)
- Wanting to know how bad it is/what will happen to them
- Focused on cell phone/social media/contacting friends
- Physical complaints not directly related to medical condition (complaining of stomach ache/headache)
- Difficulty with authority/following directions/being redirected
- Aggressive behavior — verbal and/or physical
- Sad/crying
- Withdrawal/refusal to answer questions
- Freezing/unresponsive
- Attempting to act as if nothing is wrong/they are not afraid
- Ask the child what they do to calm down when upset.
- Let the child listen to music on their phone (provide headphones if needed).
- Have the child focus on you and do deep abdominal breathing (in through nose, out through mouth).
- Tangle/sensory item
- Koosh ball/stress ball (brain shape works well)
- Texting (see distraction box for guidelines)
- Ask questions about the child’s favorite activities.
- Five things the child sees/hears/touches-feels (make sure child is away from distressing stimuli and explain how this helps calm their body
- Let the child know that it is normal to feel afraid, stressed, or worried.
- Provide simple information about what you are doing and why you're doing it
- Give realistic choices
- Let the child listen to music on their phone (provide headphones if needed).
- Allow the child to text friends.
- No pictures; ask about who/what they are texting; discontinue if it becomes disruptive/distressful; do not allow if event could be reported on news or involved fatalities.
- Watch a video or play a game on their phone
- Fidget spinner or tangle
- Seek and Find/20 Questions/Where’s Waldo (younger adolescent)
- Have child tell you about his/her favorite movie/pet/sport, etc.
- Koosh/stress ball
- Information seeking — Wanting to know everything you are doing and why
- Difficulty separating from child — Needing to be near the child, wanting to touch/comfort them
- Inability to focus/answer questions
- Easily distracted
- Giving too much or unrelated information
- Worry/concern about what is going to happen
- Panic
- Crying
- Anger/verbal aggression
- Withdrawal
- Freeze/unresponsive
- Ask the caregiver to look at you and take deep, slow abdominal breaths (in through nose, out through mouth).
- Touch or gently hold the caregiver’s forearm between wrist and elbow (ask permission).
- Give the caregiver something to hold — pen, koosh ball, stress ball, paperclip, anything handy.
- Have the caregiver close their eyes and describe the feeling against their skin — ground, breeze, etc. (Avoid this activity unless removed from any distressing stimuli.)
- Let the caregiver know that it is normal to feel afraid and concerned.
- Provide simple information about what you are doing and why you’re doing it
- Ask the caregiver for information that you need to better help the child.
- Ask the caregiver to retrieve a favorite object that comforts their child.
- Ask the caregiver how they comfort and calm the child.
- Give the caregiver a task or job to do.
- Have the caregiver fill out a form with personal and medical information about the child (even if it is not required).
- Ask if there is someone the caregiver would like to call (or have you call) for support.
- Give the caregiver a role in the child’s care.
Intellectual and/or developmental disability
Additional reactions from those with intellectual and developmental disabilities
- Elopement (running)
- Disrobing
- Self-stimulatory (stimming) behavior (e.g., flapping, rocking)
- Asks a question or does an activity, repeatedly
How to support children with IDD:
- Simplify language, give one piece of information and pause. Use visual cues when able.
- Check for comprehension: “Can you repeat back what you heard?”
- Use the caregiver as a resource.
- Have a quiet space.
- Have a sensory bag with headphones, light-up objects, etc.
- Most first-line interventions are effective for kids with IDD when adapted appropriately.
- Let the child know before you touch them, exp showing medical equipment before using it
Don’t assume those with physical disabilities are less developmentally advanced than their peers. Every child should be assessed based on the behavior they’re showing.
Not all disabilities are visible. Look for a medical alert bracelet or necklace or ask the child or caregiver if they have any accommodations.
Access and functional needs
The CMIST memory tool helps categorize types of access and functional needs and the resources used to provide for those needs. Below are examples for each part of the CMIST tool.
Communication
- Visual communication boards (icons and pictures)
- Visual representations of the pain scale and the body
- Translation and interpretation
- Simple and concrete language
- Understanding checks and extra processing time
Maintain health
- Medical alert bracelets and wallet cards
- Medications (at-home vs. on-person; age-safe variations)
- Allergies
- Dietary needs and awareness of eating disorders
- Mental health
Independence
- Safe food (culturally appropriate, no allergies, kid friendly)
- Mobility devices
- Communication devices
- Access to personal belongings, including money
Support services and safety
- Caregivers and trusted adults
- Counselors, teachers, and therapists (including physical, speech, mental health, behavioral, child life specialist etc.)
- Responder knowledge of developmentally normal reactions and appropriate responses
Transportation
- Car seats
- Accessible vehicles for wheelchairs and motorized scooters
- Appropriate care staff in vehicles